Handelsbanken in Tunbridge Wells has brought in two new members of staff in response to increasing demand for its local relationship banking services.
Dan Batchelor (Corporate Banking Manager) and Kerri Gibbons (Account Manager Support) have joined the fast-growing relationship bank. Dan, with over15 years of banking experience, will specifically be involved in developing existing corporate customer relationships as well as welcoming new corporate customers to Handelsbanken’s bespoke approach to local banking. Kerri will provide additional support for customers and the team, with the chance to learn ‘banking’ from the ground up.
A strong focus on long-term relationships and high levels of personal service has seen the bank rated top for customer satisfaction seven years running in an independent survey of British banks’ personal and business customers*. Branches are responsible for making all day-to-day banking decisions based solely on their customers’ requirements, free from product and lending targets or bonus incentives.
Dan commented: “What attracted me to Handelsbanken was its decentralised model which allows us to deliver a bespoke service to our customers. As experienced local bankers we have the power to make all the decisions that matter to our customers, swiftly and sensibly here in the branch.”
Kerri commented: “I am really enjoying taking this new opportunity, am excited about the challenge and working for a company that truly has customer service at its core.”
The branch, established in 2009 and located at 77 Mount Ephraim, has developed a reputation for traditional banking, financial strength and high standards within the local business and professional services community.
Nick Green, Branch Manager, added: “I am very pleased to welcome both Dan and Kerri to our team. Their appointment means we can continue to meet the growing needs of both existing and new customers in Tunbridge Wells whilst maintaining the high levels of service for which we are renowned.”
Originally from Sweden, Handelsbanken now has over 850 branches in 25 countries, and has been judged one of the world’s strongest banks by financial information provider Bloomberg**.
At a time when strength and stability is of particular importance to customers, the bank enjoys the highest credit ratings of all the major UK-based banks.
This reflects Handelsbanken’s strong financial position, long-term focus and prudent, consistent approach to banking through all economic conditions.
